FAQs
I recently purchased a "pest free ZONE" Solar Ultrasonic 360 Degrees Cat and Dog Repeller but it isn't working correctly. Occasionally it works, and detects motion (flashing light, ultrasonic clicking), but most of the time it does nothing and I am able to walk right up to it and pick it up. Sometimes it starts flashing/clicking after I pick it up. I have tried charging it via cable, though it's solar powered and in a sunny, south-facing spot, but it makes no difference. To add insult to injury, I watched the cat I'm trying to deter from fouling my front lawn walk right up to it and rub against, yesterday. The final straw, you might say. How do I return this product? Your policy states that products must be in an unused state, but this product has been outside for more than a week now, as I tried to get it to work.
I have replied to your email privately regarding our returns.
My order is missing an item
241003-8347900
Thank you for your enquiry.
Can you please confirm which item you are missing as your order was shipped in two parts and both showing as delivered by An Post.
Hi. I'd like to return "pest free ZONE" Solar Ultrasonic 360 Degrees Cat and Dog Repeller I ordered on Sept 24th and received on the 25th (Order Number: 240924-8315798). This product isn't working properly and it only works intermittently. Sometimes it detects movement instantly, but most the time I can walk right up to it from any angle and pick it up, without it detecting anything. I've tried charging it by cable (Vs relying on solar charging) but that hasn't make any difference. I was in contact with Sandra Clarke on Oct 7th, and she suggested keeping it for a bit longer, but there has been no change in the product since then and I want to return it. Could you tell me how to go about it? Best Regards, Niall.
I have replied to you privately regarding our returns.
Can I order click and collect and pay by cash?
Thank you for your question.
Click & Collect orders can be paid for with card or PayPal through our website.
Can I cancel my order?
Cancellations:
We allow a cooling off period of 14 days. This means that you can cancel your order any time for any reason up to 14 days from the date at which you purchased from us.
My item is faulty. What do I do?
If you have received a faulty item from us, It can be returned to our store to be exchanged or refunded. All we ask is that you can provide a proof of purchase.
Home Delivery items can also be brought back to our local store or you can email customerservices@lenehans.ie and provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason...
Home Delivery items can also be brought back to our local store or you can email customerservices@lenehans.ie and provide your order number, the date of purchase, your name and contact details, the product you wish to return and the reason...
Opening hours
Our shop in Capel St is open Mon-Sat 9am-6pm ( excluding Bank Holidays)
Our click & Collect depot in Rathnew is open Mon-Fri 9am-5pm
How do I track my order?
To track your order, you must have registered as a customer at the checkout. Click the "login" button at the top of any page.
Once logged in you will be able to see your order history and the status of your most recent order.
Once logged in you will be able to see your order history and the status of your most recent order.
I want to talk to a Real Person. Can I call you?
Yes. Either call us on 01 873 0466 (local call rates apply)
Do all the prices include VAT?
Yes. All products include VAT.
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